kv77 Privacy Policy

1. Types of Information Collected

When creating an account and using services at kv77, we may collect the following types of information:

a. Personally Identifiable Information

• Full name and date of birth
• Email address
• National ID or passport number (for identity verification)
• Residential address
• Bank account or mobile banking information (bKash, Nagad, Rocket, Upay)

b. Usage Information

• Account login history and session data
• Gameplay and betting activity history
• Financial transaction records (deposits and withdrawals)
• Promotion and bonus usage history

c. Technical Information

• IP address and device identifier
• Browser type and operating system information
• Browsing behavior and click patterns on the website
• Referral source and landing page information

2. Methods of Data Collection

kv77 collects your information in various ways:

• Directly provided: Information you give us when filling out registration forms, verifying your account, or contacting support.
• Automatically collected: Our servers automatically log certain technical information from your device.
• Cookies and tracking: Cookies and similar technologies are used on our website to help improve your browsing experience.
• From third parties: Information received from payment providers, identity verification agencies, or fraud prevention services.

3. Purposes of Data Use

We use your personal information for the following legitimate purposes:

Service Operations

• Creating, verifying, and managing your account
• Processing transactions — confirming deposits and withdrawals
• Distributing bonuses, promotions, and rewards
• Ensuring 24/7 customer service

Security and Compliance

• Preventing fraud, money laundering, and illegal activity
• Verifying your age (ensuring 21+)
• Ensuring account security
• Meeting applicable legal obligations

Service Improvement

• Analyzing and improving platform performance
• Providing a personalized experience based on your preferences
• Testing new features and services

Communication

• Sending important account-related notifications
• Informing you about promotional offers and bonuses (subject to your consent)
• Providing information on responsible gaming

4. Data Storage and Security

kv77 gives the highest priority to the security of your personal information. The technical and organizational measures we have put in place to protect your data:

Technical Security

• All data transfers are secured using SSL encryption technology.
• Advanced firewalls and intrusion detection systems are used.
• Sensitive data is stored in encrypted form.
• Regular security audits and vulnerability assessments are conducted.

Access Control

• Only authorized staff can access your personal information.
• All staff data access is logged and monitored.
• Strict role-based access control policies are followed.

5. Sharing Information with Third Parties

kv77 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

Service Provider Partners

Necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, fraud prevention services, and gaming software providers. These partners are bound by strict confidentiality obligations under their agreements with us.

Legal Obligations

We may be required to disclose information to comply with court orders, requests from government regulatory bodies, or applicable law. In such cases, we will endeavor to notify you if legally possible.

Business Transfers

In the event of a merger, acquisition, or asset sale, user data may be included as part of the transferred assets. In such cases, the new owner will also be bound by this same privacy policy.

With Your Consent

For any purpose other than those mentioned above, we will obtain your explicit consent before sharing your information.

6. Cookie Policy

kv77 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential cookies: Required for the basic functionality of the website — login sessions, security tokens.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to analyze website traffic and user behavior.
• Marketing cookies: Used to show you relevant ads and offers based on your preferences.

Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling essential cookies may cause some services to not function properly. In most browsers, cookies can be managed by going to Settings > Privacy.

7. Privacy of Minors

kv77 is for persons aged 21 and above only. We do not knowingly collect any personal information from minors.

We follow an age verification process at the time of account registration. If any person creates an account by providing a false age, the account will be immediately closed and the collected information will be deleted as soon as this comes to our attention.

If you believe a minor is using our platform, please contact us immediately.

8. Your Rights

You have the following rights regarding your personal information:

Right to Access

You can request to know what information we have collected about you and how it is being used.

Right to Rectification

If your profile contains incorrect or incomplete information, you can request that it be corrected.

Right to Erasure

After closing your account, you may request deletion of your personal information in certain circumstances. However, some information may need to be retained for a specified period due to legal obligations.

Right to Object to Processing

You can object to your information being used for marketing purposes. To do so, contact our support or use the unsubscribe option in emails.

Right to Data Portability

You can request to receive your information in a structured, common format.

9. Data Retention Period

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

• Active account data: For the entire duration the account remains active.
• Closed account data: May be retained for a specified period after account closure for fraud prevention and legal compliance purposes.
• Financial transaction records: Retained in accordance with applicable legal requirements.
• Marketing consent: until you withdraw your consent.

10. Changes to the Policy

kv77 may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notice of the changes will be prominently published on the website.
• A notification will be sent to your registered email.
• You may be asked to review and accept the new policy at your next login.

Continuing to use our platform after the updated policy is published will be considered your acceptance of the new policy. If you do not agree with the new version of the policy, you may request to close your account.

11. Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Support in Bengali is available 24/7

Our dedicated privacy team will process your request as quickly as possible. For general questions, you will receive an immediate response via live chat.